Capital Resolve is a leading debt resolution agency in the UK, providing effective and smart debt collection and recovery solutions. We work with blue-chip companies and government departments, including Sky UK. You can verify the authenticity of Capital Resolve to act in this matter at: cr-portal.com/verify
Sky provides TV, broadband and phone packages and they have requested that we contact you regarding an unpaid bill or charges.
To pay the amount due to Sky, please go here.
Non-payment of the amount due to Sky can result in a range of actions depending on the products that you have. Please see below for full details of what might happen if you do not pay:
Further collections activity including letters, calls, SMS and emails
You may lose the possibility of reconnecting your service
If you can't afford to pay the amount due to Sky you should contact us here. Capital Resolve can work with you to find a suitable solution to resolve this matter, and we can be flexible to your circumstances including arranging a repayment plan so that you can pay the amount due to Sky via instalments.
Further details covering help and support can be found here.
Frequently Asked Questions
Capital Resolve Ltd have been instructed by Sky to contact you regarding an outstanding balance.
We offer several payment options, including online payments, bank transfers, and payment plans. We strive to work with you to find an attainable solution for repayment.
Yes, please use the make a payment link and follow the steps on the screen.
We understand financial situations can vary and are often able to negotiate a repayment plan. If you are unable to pay the full amount, you can register your account and set up an online repayment proposal. Alternatively, contact us to discuss possible payment plans.
Sometimes Sky will send us a balance adjustment after the account has been placed with us. This can be for many reasons such as non-returned Sky equipment charges, early termination charges for services or for other subscriptions.
You can log in to your MySky account at https://www.sky.com/mysky to see a full breakdown of the outstanding balance. If you are unable log in, then please contact Sky Customer Services for help.
When cancelling your Sky services, you need to give Sky 31 days’ notice, which can’t end before your minimum contract period finishes, unless you’re still within your cooling off period. If you cancel your services before the end of your contract period, then Early Termination Charges may be incurred.
Sky payments are taken a month in advance, so you might still be billed for the full month ahead after your service has been cancelled. You can view further information on our client’s cancellation procedures here: https://www.sky.com/help/articles/cancel-sky-tv.
Sky do not allow change of ownership on accounts. You will have needed to cancel your services if you were no longer using them. Liability for any overdue amount would be with the account holder, not the service user.
If you have not returned any Sky owned equipment, a charge may be applied to your account. Sky will remove this charge if you return your equipment. If you do not have the return packaging, please go to https://www.sky.com/help/articles/return-or-recycle-sky-equipment to request more.
We obtain contact information from Sky and various Credit Reference Agencies. Please note that any searches we undertake through Credit Reference Agencies do not leave a footprint on your credit record and your credit score is unaffected.
If you believe the balance is inaccurate, please contact us and include any supporting information. Alternatively, you can raise your dispute direct on our portal here once you have created or logged in to your account.
Sky does not allow settlement amounts for Sky Glass and Sky Mobile accounts. However, for certain other account types, settlement options may be available under specific conditions. Please Contact us to discuss this further.
If you are experiencing financial hardship, please inform us as soon as possible. We may be able to work with you to create a modified repayment plan that accommodates your current financial situation. Please view our Help & Support page or let us know about your difficulties here.
When contacting us, please provide our Case Number, which you can find in our communications to you. Any relevant information regarding your financial situation or disputes about the fine will also be helpful.
Please reset your password here and follow the steps on the page.
It may be that we hold an incorrect date of birth on the system for you. You may be able to continue registration by clicking the link in the error message and confirming alternative details. Or please give us a call so that we can verify your details and update our records.
Please refer to our complaints page