At Capital Resolve, your trust is our priority. We understand the challenges of navigating the online world, where scams and phishing attempts are unfortunately all too increasingly common. That’s why we’re committed to providing a safe, secure, and transparent experience for every customer.
Our Commitment to Authenticity
We are a legitimate, fully licensed, and compliant business dedicated to providing high-quality debt resolution services. Here’s why you can feel confident dealing with us:
Registered BusinessWe were incorporated on the 24 September 1993 and are registered at Companies House, company number 02856749.
https://find-and-update.company-information.service.gov.uk/company/02856749
FCA Authorised and Regulated
We are authorised and regulated by the Financial Conduct Authority (FCA), firm number 707889.
https://register.fca.org.uk/s/firm?id=001b000000rI5KrAAK
ICO Registered
We are registered with the Information Commissioner's Office (ICO) under the Data Protection Act 2018, registration reference Z4848105.
https://ico.org.uk/ESDWebPages/Entry/Z4848105
CSA Member
We are a full member of the Credit Services Association, membership number 252, and abide by their Code of Practice.
https://www.csa-uk.com/members/?id=48973758
Cyber Essentials Plus
Cyber Essentials Plus is a UK government-backed certification scheme designed to help organisations protect themselves against a wide range of common cyber threats. It is the more advanced level of the Cyber Essentials certification, providing greater assurance through external testing and independent assessment. A copy of our Cyber Essentials Plus certification can be found here.
ISO 9001 and ISO 27001
ISO 9001: Quality Management System (QMS) focuses on ensuring consistent quality in products and services by establishing a robust Quality Management System (QMS). A copy of our ISO 9001 Certificate of Registration can be found here.
ISO 27001: Information Security Management System (ISMS) provides a framework for establishing, implementing, maintaining, and continually improving an Information Security Management System (ISMS) to protect data confidentiality, integrity, and availability. A copy of our ISO 27001 Certificate of Registration can be found here.
Transparent CommunicationAll our communications - whether via letter, email, phone, or SMS - come from official channels. Look for emails from @capitalresolve.com and only trust links that lead to www.cr-portal.com.
How We Protect You
We take your security seriously. To safeguard your experience, we’ve implemented the following measures:
Secure TransactionsOur website uses advanced encryption (SSL) to protect your personal and payment information.
Fraud PreventionWe monitor our systems continuously to detect and prevent unauthorised access or suspicious activity.
Privacy ProtectionWe adhere strictly to The Data Protection Act 2018, ensuring your data is handled securely and respectfully.
Tips to Identify and Avoid Scams
Whilst we take every precaution to protect customers, we encourage you to stay vigilant online. Here are some tips to help you identify genuine interactions with our company:
Check the URLAlways ensure you are on our official websites, www.capitalresolve.com or our customer portal, www.cr-portal.com.
Verify CommunicationsIf you receive an unexpected email or message claiming to be from us, double-check the sender's address and avoid clicking on suspicious links.
Reach Out to Us
If you're ever unsure, contact us here to confirm the authenticity of any communication.
What to Do If You Suspect Fraud
If you believe you’ve encountered a scam or phishing attempt impersonating our company, please report it immediately to the Police through their Action Fraud website here or by contacting us here. We take such incidents seriously and will work to address the issue promptly.
Why Our Customers Trust Us
During the past 30 years we’ve built our excellent reputation on delivering outstanding customer service. During this time, we have helped more than 3.5 million customers manage and resolve outstanding accounts, with many now enjoying a debt-free future.
At Capital Resolve, we value the trust you place in us and strive to ensure every interaction is secure, genuine, and satisfying. If you have any questions or concerns, please don’t hesitate to get in touch with our team here.
Together, we can create a safer online experience for everyone.
