Customer Self Service Portal

At Capital Resolve, we specialise in providing professional and ethical debt resolution services to a wide range of valued clients, including many of the UK’s leading Energy, Telecoms, and Financial Services providers, as well as organisations in the Retail and Public sectors.

For over 30 years, Capital Resolve has helped more than 3.5 million customers manage and resolve outstanding accounts, with many now enjoying a debt-free future. You can verify the authenticity of Capital Resolve to act in this matter at: cr-portal.com/verify

As a leading debt resolution agency, we prioritise ethical practices and strive to create positive outcomes for both creditors and customers. Achieving good customer outcomes is a key focus in our debt resolution processes, and we understand that financial difficulties can arise for a variety of reasons.

We are authorised and regulated by the Financial Conduct Authority (FCA) and operate in full compliance with their rules and guidelines. Additionally, we are members of the Credit Services Association (CSA) and adhere to their strict Code of Practice.

Here you can make payments, create payment plans, update information and seek help and support for your Capital Resolve customer account.

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How can we help you today?

Get assistance in website navigation, quick answers to your questions, and practical advice on making the most of our services.

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Start your journey towards financial freedom today

Our secure payment page allows you to make a payment conveniently and safely or create an affordable payment plan, ensuring a seamless and hassle-free way to take control of your finances.

Make a payment Create a payment plan

Ways to make a payment

Need debt advice?

Financial difficulties can be hard to cope with, but you don't have to face them by yourself. Capital Resolve knows that every case is different and needs a tailored solution. For help and guidance, consider speaking to a free, independent debt counselling service for support.

Get Advice

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Looking for help and support?

Explore our FAQs, seek relevant advice and obtain contact information for our dedicated team who can help to ensure your financial goals are achieved.

What our customers say about us

“I have just had a telephone conversation with one of your advisors, Catherine, about this matter who was very courteous and professional.”

“I wish all people I talk to were as helpful as Peta. You've made my life a lot easier.”

“Can I just say thank you to Sharon she was very patient and understanding.”

“From my viewpoint, you’ve comported yourselves professionally, which is most welcome and to your credit.”

“With regards to your website and raising this dispute, I just wanted to say I was very happy with how easy the whole process was and with your service and support. I hate talking on the phone etc and am not very confident, so this online service was great for me and completely took the stress out of it all. Thank you.”

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Capital Resolve is authorised and regulated by the Financial Conduct Authority for accounts formed under the Consumer Credit Act 1974 (amended 2006)
Registered in England and Wales Number 02856749. Registered Office: Fountain Court, Crab Apple Way, Vale Park, Evesham, WR11 1LS
© Capital Resolve Ltd 2025. All rights reserved.