Capital Resolve is a leading debt resolution agency in the UK, providing effective and smart debt collection and recovery solutions. We work with blue-chip companies and government departments, including Next Retail. You can verify the authenticity of Capital Resolve to act in this matter at: cr-portal.com/verify
To pay the amount due to Next Retail, please make a payment here.
If you can't afford to pay the amount due to the Next Retail you should contact us here.
Capital Resolve can work with you to find a suitable solution to resolve this matter and we can be flexible to your circumstances including arranging a repayment plan so that you can pay the amount due to Next Retail via instalments.
Further details covering help and support can be found here.
Frequently Asked Questions
Capital Resolve Ltd have been instructed by Next Retail to contact you regarding an outstanding balance.
We offer several payment options, including online payments, bank transfers, and payment plans. We strive to work with the customer to find an attainable solution for repayment.
Yes, please use the make a payment link and follow the steps on the screen.
We understand financial situations can vary and are often able to negotiate a repayment plan. If you are unable to pay the full amount, you can register your account and set up an online repayment proposal. Alternatively, contact us to discuss possible payment plans.
We obtain contact information from Next Retail and various Credit Reference Agencies. Please note that any searches we undertake through Credit Reference Agencies do not leave a footprint on your credit record and your credit score is unaffected.
If you believe the balance is inaccurate, please contact us and include any supporting information. Alternatively, you can raise your dispute direct on our portal here once you have created or logged in to your account.
A settlement option may be available under specific conditions. Please contact us to discuss your options further.
If you are experiencing financial hardship, please inform us as soon as possible. We may be able to work with you to create a modified repayment plan that accommodates your current financial situation. Please view our Help & Support page or let us know about your difficulties here.
When contacting us, please provide our Case Number, which you can find in our communications to you. Any relevant information regarding your financial situation or disputes about the fine will also be helpful.
Please reset your password here and follow the steps on the page.
It may be that we hold an incorrect date of birth on the system for you. You may be able to continue registration by clicking the link in the error message and confirming alternative details. Or please give us a call so that we can verify your details and update our records.
Please refer to our complaints page
