Capital Resolve is a leading debt resolution agency in the UK, providing effective and smart debt collection and recovery solutions. We work with blue-chip companies and government departments, including the Driver and Vehicle Licensing Agency (DVLA) to recover outstanding penalty fines. You can verify the authenticity of Capital Resolve to act in this matter at: cr-portal.com/verify
DVLA shares details of outstanding penalties with Capital Resolve for vehicles that are not taxed or where a Statutory Off Road Notification (SORN) has not been completed resulting in a £80 fine. Non-payment of penalties is considered a civil offence under Section 7a of the Vehicle Excise and Registration Act 1994. If a vehicle remains unlicensed, it could be clamped, removed, and impounded, resulting in release and storage fees. If you did not receive a notification from DVLA regarding this penalty it may be because they are holding an incorrect address for you.
You must insure and tax your vehicle if you don't have a SORN. If you don't, you'll automatically be fined £80 for not having a SORN. Even if you have now taxed your vehicle or declared a SORN the £80 penalty is still payable.
If you have received a penalty fine but you are no longer are in possession of the vehicle, then you will have needed to have returned the vehicle logbook (V5C) to DVLA with details of the new registered keeper. If this was not done prior to the vehicle tax expiring then it is likely that you would be liable to pay the penalty fine, as DVLA were not notified of the sale/transfer of ownership.
Further details can be found at the governments vehicle enforcement policy including confirmation that we are a debt collection agency that DVLA use to collect outstanding debt (6.1 DVLA and debt collection agencies).
To pay your DVLA penalty fine now, please make a payment here.
If you can't afford to pay the amount due to the DVLA, you should contact us here. Capital Resolve can work with you to find a suitable solution to resolve this matter and we can be flexible to your circumstances including arranging a repayment plan so that you can pay the amount due to DVLA via instalments.
Further details covering help and support can be found here.
Frequently Asked Questions
Capital Resolve Ltd have been instructed by DVLA to contact you regarding an outstanding penalty fine for late payment of vehicle tax.
When contacting us, please provide our Case Number, which you can find in our communications to you. We will also need you to confirm some details including your address and the vehicle’s registration number for data protection purposes. Any relevant information regarding your financial situation or disputes about the fine will also be helpful.
The penalty fine that has been passed to Capital Resolve Ltd is a Late Licensing Penalty (LLP). There are 3 types of tax penalty that a registered keeper could receive; you can see information on these listed on the DVLA enforcement website. It's possible you've paid one of the other penalties listed, but if you believe you've already paid this LLP, please contact us us to discuss this.
We offer several payment options, including online payments, bank transfers, and payment plans. We strive to work with the customer to find an attainable solution for repayment.
Yes, please use the make a payment link and follow the steps on the screen.
We understand financial situations can vary and are often able to negotiate a repayment plan. If you are unable to pay the full amount, you can register your account and set up an online repayment proposal. Alternatively, contact us to discuss possible payment plans.
We obtain contact information from DVLA and various Credit Reference Agencies. Please note that any searches we undertake through Credit Reference Agencies do not leave a footprint on your credit record and your credit score is unaffected.
If you believe the fine is inaccurate, please contact us and include any supporting documents. Alternatively, you can raise your dispute direct on our portal here once you have created or logged in to your account.
You can also appeal to DVLA in writing at:
DVLA Enforcement Centre
D12
DVLA
Swansea
SA99 1AH
Your appeal must include your vehicle’s registration number. DVLA will contact you after they've got your appeal to tell you what will happen next.
The registered keeper of a vehicle is legally required to ensure their address is accurate and up to date on the vehicle's logbook. If you change your address, you are required to notify DVLA without delay. Failing to receive correspondence about a penalty due to an outdated address will not be considered a valid reason for appealing the penalty.
No, DVLA does not permit settlement amounts.
If you are experiencing financial hardship, please inform us as soon as possible. We may be able to work with you to create a modified repayment plan that accommodates your current financial situation. Please view our Help & Support page or let us know about your difficulties here.
Please reset your password here and follow the steps on the page.
It may be that we hold an incorrect date of birth on the system for you. You may be able to continue registration by clicking the link in the error message and confirming alternative details. Alternatively, please give us a call so that we can verify your details and update our records.
Please refer to our complaints page
