Due to the current Covid-19 pandemic we are experiencing some staff shortages which is impacting our ability process the volumes we would usually expect to handle. We would like to thank you for your patience at this difficult time.
Should you experience any difficulties when registering your account, please request a call back and we will be able to assist you in setting this up.
You can also make a payment through our automated payment line by calling 03332 021 236. This service is available 24 hours per day, 7 days per week.
We will endeavour to answer all calls as quickly as possible, but we understand that you may not wish to wait.
Should you require a call back, please either hold your place in the virtual queue, click on the Request Call back link or send one email with your name, telephone number and reference number and we will call you back.
Unfortunately, we cannot guarantee that we will call you back within 24 hours, but we will return your call as soon as we are able. If you are not available to answer the call, we will leave a voice message where we are able.
If you prefer, you can send an email with your query, but please be aware that we cannot discuss any account in detail before we have confirmed security questions.
If you can supply your name, address & postcode, date of birth & reference number on your email, it will help us answer your email in a timely manner. Alternatively, if you can register your account and confirm your contact details, this will speed up the process when we receive your email.
Should you have a dispute, or a complaint about one of our clients we would ask you to direct this to our client who will be able to discuss your concerns with you directly.
Complaints about Capital Resolve can be emailed to firstname.lastname@example.org and will be answered in accordance with our complaints policy
Person Not Known
If you have received a letter that is addressed to someone who does not live in your household, please either return it as Gone Away/Not Known or click on our Addressee Gone Away link.
If you think we have a wrong number, please email us and we will remove the telephone number as appropriate.
Please see our link on Free Debt Advice. Should you need a 30-day breathing space, please email us as above.
Again, we would like to thank you all for your co-operation and understanding.